Shipping policy
Processing Time:
- Orders are typically processed within 1-2 business days, excluding weekends and holidays.
- We offer standard shipping as our primary shipping method.
- Express shipping options are available at an additional cost.
- Shipping rates are calculated based on the weight of the products and the destination.
- We currently offer free standard shipping within Australia on all orders.
- Estimated delivery times for standard shipping are 2-3 days.
- International shipping is available for select countries.
- Customers are responsible for any customs duties or taxes imposed by their country.
- Tracking information will be provided once your order has been shipped.
- Please allow up to 48 hours for the tracking information to be updated.
- In rare cases, shipping delays may occur due to unforeseen circumstances such as weather conditions or carrier issues. We appreciate your understanding in such situations.
- Please ensure that your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrectly provided addresses.
- We are not responsible for lost or stolen packages. Please contact the shipping carrier for assistance in such cases.
- If your order is returned to us due to an incorrect address provided by you, refusal to pay customs duties, or any other shipping-related issue, a refund will be issued minus the shipping fees.
- If you have any questions or concerns regarding shipping, please email us via our Contact form.