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Shipping policy

Shipping Terms and Conditions

Processing Time:

  • Orders are typically processed within 1-2 business days, excluding weekends and holidays.

Shipping Methods:

  • We offer standard shipping as our primary shipping method.

  • Expedited shipping options are available at an additional cost.

Shipping Rates:

  • Shipping rates are calculated based on the weight of the products and the destination.

Domestic Shipping:

  • We currently offer shipping within Australia.

  • Estimated delivery times for standard shipping are 2-3 days.

International Shipping:

  • International shipping is available for select countries.

  • Customers are responsible for any customs duties or taxes imposed by their country.

Tracking Information:

  • Tracking information will be provided once your order has been shipped.

  • Please allow up to 48 hours for the tracking information to be updated.

Shipping Delays:

  • In rare cases, shipping delays may occur due to unforeseen circumstances such as weather conditions or carrier issues. We appreciate your understanding in such situations.

Shipping Address:

  • Please ensure that your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages. Please contact the shipping carrier for assistance in such cases.

Returns Due to Shipping Issues:

  • If your order is returned to us due to an incorrect address provided by you, refusal to pay customs duties, or any other shipping-related issue, a refund will be issued minus the shipping fees.

Contact Information:

  • If you have any questions or concerns regarding shipping, please contact our customer service at info@shikku.com.au.

Note: These shipping terms and conditions are subject to change without notice. Please review them regularly for any updates.

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