Refund policy

Have you changed your mind on your item/s purchased?
We have a free returns policy for domestic (within Australia) items, provided the following conditions are met:

• Item/s must be return posted within 60 days of receiving them, together with proof of purchase. Simply email us via our Contact form requesting a return and we will reply with a shipping label you will need to print out and affix to your parcel.
• Item/s must be unworn and otherwise unused with all original tags/labels attached.
• International orders (orders with a shipping address outside of Australia) are not eligible for change of mind returns, so please choose carefully and contact us if you have any questions before purchasing.
• Item/s marked down as part of our archive sale cannot be returned or exchanged.
• We offer exchange, refund or a credit note for eligible returned items.
• If you request a refund, the purchase price (excluding any shipping costs) will be refunded to you using your original payment method, once we have received the returned item/s back and confirmed that it meets the conditions above.
• Please allow up to 5 working days for any refunds or exchanges to be processed once the item/s have been received by us.

Is your item faulty?
As all of our products are handmade, occasionally there can be an issue with elements of the bag, such as damaged stitching. Usually this is due to the sewer having the thread pulled too tightly on the machine so when any weight is placed on the bag, the thread may break and make the bag faulty.

On the rare occasion that this happens, we are here to assist. Please email us via our Contact form as soon as you notice the fault, and we will promptly communicate with you about next steps. Usually this will involve sending us pictures of the fault and we will replace or refund the item. Please allow up to 5 working days for any refunds to be processed.